Eternal Pink Rose Bouquet (789 Pieces)

Returns & Exchanges

Our return policy allows customers to request a return or exchange within 7 days of receiving their order. After this period, returns, exchanges, or refunds cannot be requested.

To initiate a return, the item must be:

• Unused and in the same condition as received.
• Returned in its original packaging.
• Include all original sealed bags and components.
• Accompanied by photos/videos of the product and shipping label.

Please include your order number and the reason for your request when contacting our support team.

Missing or Damaged Parts Warranty

We provide a 30-day warranty from the delivery date for missing or damaged parts.

To request replacement parts, customers must provide clear photos indicating the missing or damaged components, including marked references from the assembly manual when applicable.

• The first replacement shipment is provided free of charge.
• Additional replacement requests may require payment of shipping fees.
• Requests submitted after 30 days from delivery may incur shipping costs.

Refund Eligibility

Customers may request refunds under the following conditions:

• Product received damaged or defective.
• Product substantially different from the description.
• Order not delivered within the guaranteed timeframe outlined below.
• Missing parts that cannot be reasonably replaced.

Claims and refund requests must be submitted within:

• 30 days after delivery for delivered orders.
• 90 days after purchase for orders that have not been delivered.

Refund Processing

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed automatically to your original payment method.

Please note:

• Shipping costs are non-refundable.
• Original shipping charges may be deducted from the refund amount, even if promotional free shipping was offered at the time of purchase.
• Depending on your payment provider and financial institution, refund processing may take 1–7 business days after approval.

If you have not received your refund, please first check your bank account and contact your credit card provider. Processing times may vary between financial institutions.

Delivery Times

Estimated delivery times vary depending on destination country and local logistics conditions.

Most orders are delivered within:

7–20 business days worldwide

Delivery times may be extended due to factors beyond our control, including but not limited to:

• Customs inspections
• International transportation delays
• Weather events
• Carrier disruptions
• Strikes or force majeure events

Non-Delivered Orders

If your order has not been delivered within 90 days from the purchase date, you may request a full refund.

Once approved:

• The full purchase amount will be refunded.
• If the package eventually arrives, you may keep the product at no additional cost.
• Refund requests for non-delivered orders must be submitted within the 90-day claim period.

Claims submitted after this period may not be eligible for refunds or replacement shipments.

Delayed Shipment Compensation

If an order experiences significant delays, we may offer compensation at our discretion.

For eligible orders:

• Orders delayed by more than 40 days after shipment may qualify for a partial compensation refund.
• Alternatively, a replacement shipment may be offered when appropriate.

Compensation eligibility is subject to review and may vary depending on product type, destination country, and carrier circumstances.

Contact Information

For all return requests, refund claims, warranty requests, or order-related inquiries, please contact our customer support team through the contact methods available on our website.

Our customer support team will review your request and typically respond within 1 business day.

How Delivery Works

Estimated delivery times vary depending on the destination country and local logistics conditions.

Most orders are delivered within 7–20 business days.

Orders shipped to major metropolitan areas and regions with efficient logistics networks typically arrive within 7–15 business days. Deliveries to remote locations may require additional transit time.

Please note that all delivery estimates are approximate. Delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections
• Carrier disruptions
• Weather conditions
• Peak seasonal demand
• Transportation interruptions
• Force majeure events

Refund Policy for Delivery Delays

We offer a full refund for any order that has not been delivered within 90 days from the purchase date, regardless of the reason for the delay.

For orders experiencing significant delays, we may also provide one of the following compensation options:

• A 25% partial refund of the purchase price for products containing fewer than 5,000 pieces; or
• A replacement shipment, with an extended refund eligibility period of up to 90 days after the replacement shipment is dispatched.

For products containing more than 5,000 pieces, customers may be eligible for a 10% compensation refund if the order remains undelivered 40 days after purchase.

Orders that are actively in transit and in the final stages of delivery may not qualify for delay-related refunds.

Any compensation paid under this policy is considered goodwill compensation. Customers are not required to return products that arrive after a refund or compensation has been issued.

How to Request a Refund

Customers may submit a refund request through our customer support team.

Refund requests are typically reviewed within 1 business day. Once approved, refunds are generally processed within 1–5 business days, depending on the payment method and financial institution involved.

Tracking Information

Tracking information is usually provided within 3–7 days after order confirmation.

In some cases, tracking updates may take additional time to appear while the shipment is being processed by logistics providers and international carriers.

Customers may use any reputable international package tracking platform to monitor the progress of their shipment.

Important Notice

Please be cautious of fraudulent emails, messages, or websites requesting additional payments to release your package.

No additional fees will be requested after checkout unless explicitly required by your local customs authority. The amount paid at checkout represents the final purchase price charged by our store.

International Fulfillment & Logistics

Products are shipped directly from our international fulfillment partners located in various regions, including North America, Europe, and Asia.

Despite international sourcing, our logistics network is optimized to ensure efficient delivery to customers worldwide.

Customer Responsibility for Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Once an order has been processed, address modifications may not always be possible.

Orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer may not qualify for refunds or free reshipments.

If you notice an error in your shipping details immediately after placing an order, please contact our support team as soon as possible. While we will make every reasonable effort to assist, corrections cannot be guaranteed once order processing has begun.